A day in the life of a Sales Advisor at Orange

At Orange, customer contact is at the heart of everything: a personalised  welcome, useful advice, and a problem solved. 

But what does this look like in practice when you work in a store? Here’s a typical day in  the life of Samia, a sales advisor at Orange.

Key Takeaways

You switch between welcoming customers, advising, training, organising, and serving.

You interact with all types of customers. Each day is different.

You work as part of a team.

You develop at your own pace.

What types of customers do you meet in an Orange store?

All types of customers visit our stores. A retiree curious about fibre. A teenager  looking for the latest smartphone. An entrepreneur starting a business. You adapt your  approach to each situation. You explain, you reassure.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Samia, Sales Advisor at Orange:

"I meet a professional customer who needs a complete Internet, landline, and mobile  package. He runs a very small hairdressing business. He tells me about his daily life, and  I recommend the most effective offer. 

I also assist a customer who wants to change their mobile phone; we review their usage  together. They leave with a new phone and a plan better suited to their needs."
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Q&A

Each day is structured but balanced. You start with a cup of coffee. You  alternate between welcoming customers, advising, and arranging the store. 

You take an online training course, handle a delivery, and solve a complaint.  Then, lunch break. Then back to work. And at the end of the day, you know  you have done well, both for the team and for all the customers.

An available manager. Supportive colleagues. These are the first  impressions you have when you arrive. 

At Orange, your integration begins as part of a team. We train you on tools,  offers, and customer reception. And from day one, we trust you. 

Samia, Sales Advisor at Orange: 
"Each day starts with a brief led by our manager, Claire. With the team, we  review yesterday’s numbers and the day’s objectives."

Yes. And it’s essential. You turn to a colleague who is a reference on a  topic, ask your manager a question, and give a helping hand when needed.  You never work alone. You learn from others in a team spirit. 

Samia, Sales Advisor at Orange: 
"When I arrive at work, we chat with the team over coffee."

Do you sell all day?

Not only. One customer is looking for a plan. Another has a question about  their fibre connection. A professional wants a solution for their shop. 

You listen, guide, and suggest. Selling is about advising. It’s also about service. You make a difference, customer by customer.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Samia, Sales Advisor at Orange: 

"A customer is interested in a new smartphone; I take the time to explain how it works in  detail because they are a bit older.
 
Another customer asks a very specific question about smart home devices; I call on my  manager. I listen to the answer to better respond next time! 
I receive an unhappy customer whose phone won’t make calls. After checking, it’s a bug  with their bank. I solve the issue, and they leave satisfied."
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Career Path.

Is it possible to progress in your sales career at Orange?

Yes. It is even encouraged. You start as a sales advisor in a store. And  tomorrow? You can become a sales specialist, team manager, or even move to  another role within the group. At Orange, if you want to grow, the opportunities are vast.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Join the
Sales Adventure!